SHIPPING POLICY

Effective Date: August 12, 2026

Honey Laban ships orders within the United States and to select international destinations.

Available shipping methods, delivery estimates, and shipping rates will be displayed at checkout based on your shipping address and the products included in your order.

Shipping availability may vary by destination.

SHIPPING OPTIONS

Available shipping methods and estimated delivery times may include:

Standard / Ground Shipping

Estimated delivery: 5–8 business days

Priority Shipping

Estimated delivery: 2–5 business days

USPS Priority Mail

Estimated delivery: 2–3 business days

Priority Mail Express

Estimated delivery: 1–2 business days

International Express

Estimated delivery: 2–7 business days

Not all shipping methods are available for every order or destination.

The shipping options and rates available to you will be displayed at checkout.

Shipping estimates are provided by the applicable carrier and are not guaranteed delivery dates.

ORDER PROCESSING

Please allow 3–5 business days for order processing before your order ships.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Processing times may be longer during:

• Product launches

• Preorder periods

• Holidays

• Limited-edition releases

• Sales and promotions

• High-volume periods

The processing period is separate from the shipping transit time.

Once your order has been processed and shipped, you will receive an email containing your tracking information.

PREORDERS

Certain Honey Laban products may be offered as preorders.

Preorder items are not available for immediate shipment. The estimated shipping or fulfillment date for a preorder will be displayed on the applicable product page, at checkout, or in your order confirmation.

Preorder fulfillment dates are estimates and may change due to production, manufacturing, quality control, transportation, customs, or other circumstances outside of our control.

If your order contains both preorder and in-stock items, your order may ship together once all items are available unless otherwise stated at checkout.

If separate shipments are available, any applicable additional shipping charges will be displayed at checkout or communicated to you before shipment.

DOMESTIC SHIPPING

Orders shipped within the United States may be delivered by USPS, UPS, DHL, or another carrier selected by Honey Laban or our fulfillment partner.

The carrier and shipping service available for your order will depend on your destination, order size, shipping method selected, and other fulfillment considerations.

Estimated delivery times are provided by the carrier and are not guaranteed.

Once your order has been transferred to the carrier, delays may occur due to weather, holidays, carrier volume, incorrect or incomplete addresses, mechanical issues, or other circumstances outside of Honey Laban's control.

INTERNATIONAL SHIPPING

We ship to select international destinations.

International orders may be shipped using DHL, USPS, or another available carrier depending on the destination and shipping service selected.

Estimated international delivery times are generally 2–7 business days after processing, depending on the destination and shipping method.

International delivery times may be affected by customs clearance, local postal services, weather, holidays, carrier delays, or other circumstances outside of Honey Laban's control.

Customs, Duties, and Taxes

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the shipping price displayed at checkout.

Honey Laban is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customers are responsible for ensuring that they are legally permitted to receive the products in their country.

If an international package is refused by the recipient because of customs duties, taxes, or other destination-country requirements, the customer may be responsible for any return shipping, customs, or handling charges incurred by Honey Laban.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address and the package is returned to Honey Laban, you may be responsible for additional shipping costs required to resend the package.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Please contact us as soon as possible at hello@honeylaban.com if you realize that your shipping information is incorrect.

TRACKING INFORMATION

Once your order ships, you will receive an email with tracking information when available.

Tracking information may take some time to update after the carrier receives the package.

Honey Laban is not responsible for delays caused by carrier scanning or tracking-system updates.

LOST, STOLEN, OR MISSING PACKAGES

If tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with household members, neighbors, building management, or your mailroom.

3. Contact the applicable carrier using the tracking information provided.

4. Contact Honey Laban at hello@honeylaban.com if the package remains missing.

Honey Laban is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen after delivery.

If a package is returned to Honey Laban because it was undeliverable, refused, or addressed incorrectly, we will contact you regarding next steps.

Additional shipping charges may apply to resend an undeliverable package.

DAMAGED PACKAGES

We take care in packaging your order, but packages may occasionally be damaged during transit.

If your package arrives visibly damaged, please take photographs of:

• The exterior of the package

• Any visible damage to the packaging

• The shipping label

• The damaged product

• The original packaging materials

Please contact us at hello@honeylaban.com within 14 calendar days of delivery and include your order number and photographs.

We may require photographs of the original packaging to evaluate a damage claim and determine whether the damage occurred during transit.

Please retain the original packaging until your claim has been resolved.

Failure to provide requested photographs or retain the original packaging may affect our ability to investigate the claim.

INCORRECT OR MISSING ITEMS

If you receive the wrong item or an item is missing from your order, please contact us at hello@honeylaban.com within 14 calendar days of delivery.

Please provide:

• Your order number

• A description of the issue

• Photographs of the items received

• A photograph of the shipping label

• Photographs of the original packaging when requested

We will review the issue and provide appropriate next steps.

SHIPPING DELAYS

Honey Laban is not responsible for shipping delays caused by circumstances outside of our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• Customs delays

• Transportation disruptions

• Incorrect or incomplete shipping addresses

• Carrier staffing or operational issues

• Government restrictions

• Other unforeseen circumstances

If your order has exceeded the carrier's expected delivery window and tracking information has not been updated, please contact us at hello@honeylaban.com so we can provide next steps.

SHIPPING AND RETURN FEES

Original shipping charges are generally non-refundable unless otherwise required by applicable law or when the shipment resulted from an error on our part.

Customers are generally responsible for return shipping costs for eligible returns, as described in our Return, Refund & Exchange Policy.

SHIPPING HOURS

Honey Laban's regular business hours are:

Monday–Friday
8:00 AM–8:00 PM Eastern Time

Orders may be processed and shipped during regular business operations. Business hours do not guarantee same-day processing or shipment.

Orders are not guaranteed to ship on weekends or holidays.

CONTACT US

If you have questions about your order or shipping, please contact:

Honey Laban LLC
Email: hello@honeylaban.com
Phone: (804) 500-7504

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Honey Laban reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.