RETURN, REFUND & EXCHANGE POLICY

Effective Date: August 12, 2026

We understand that sometimes things don't work out — and that's okay. At Honey Laban, our goal is to help you feel confident and satisfied with your purchase while maintaining the quality and integrity of our products.

Please review the policy below before making a purchase.

RETURNS

Eligible, unworn items may be returned within 14 calendar days of delivery for a refund or store credit, subject to the requirements below.

To qualify for a return, the item must be:

• Unworn

• Unwashed

• Undamaged

• Free from makeup, deodorant, perfume, stains, pet hair, or other signs of wear

• In its original condition

• Returned with all original tags attached and intact

• Returned with any original packaging or accessories provided with the item

Because our products are intimate apparel and designed to provide a specific fit and level of support, we reserve the right to reject returns that show signs of wear or use.

All returned items are subject to inspection before a refund or store credit is approved.

FINAL SALE ITEMS

Items marked “FINAL SALE” at the time of purchase are not eligible for return, refund, exchange, or store credit except where required by applicable law.

Sale items that are not specifically marked “FINAL SALE” remain subject to the terms of this Return, Refund & Exchange Policy.

PREORDER PURCHASES

Certain Honey Laban products may be offered as preorders before inventory is available for immediate shipment.

Preorder items are subject to the same return requirements stated in this policy unless otherwise stated on the applicable product page or at checkout.

The return period for an eligible preorder begins when the product is delivered to you, not when the preorder is placed.

Placing a preorder means that you are purchasing a product before it is available for immediate shipment. Estimated production and shipping dates are estimates and may change.

If a preorder is materially delayed or cannot be fulfilled, Honey Laban will provide applicable updates and any cancellation or refund options required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive your order exactly as expected.

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@honeylaban.com within 14 calendar days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and any visible damage

• Photographs of the packaging when relevant

Do not return a damaged, defective, or incorrect item until you have received instructions from our customer service team.

If the issue is confirmed, Honey Laban may, at our discretion and as appropriate under applicable law:

• Send a replacement

• Provide a refund

• Provide store credit

• Provide another appropriate resolution

For approved damaged, defective, or incorrect-item claims, Honey Laban will provide return instructions and, where applicable, cover reasonable return shipping costs.

HOW TO REQUEST A RETURN

To request a return, email hello@honeylaban.com within 14 calendar days of delivery.

Please include your:

• Full name

• Order number

• Item(s) you wish to return

• Reason for the return

You must receive return authorization before sending your item back.

Returns sent without authorization may be rejected or returned to the sender.

RETURN SHIPPING

Unless the item is damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a shipping method that provides tracking and retaining your tracking information until your return has been fully processed.

Honey Laban is not responsible for returns that are lost, stolen, damaged, or misdelivered while in transit to us.

Original shipping charges are generally non-refundable except where otherwise required by applicable law or when the return is due to an error on our part.

REFUND PROCESSING

Once your return is received, it will be inspected.

Please allow up to 2 business days after delivery of your return for inspection and processing.

If your return is approved, your refund will be issued to the original form of payment.

Your financial institution or payment provider may require additional time to post the refund to your account.

You will receive an email confirmation once your refund has been processed.

Refunds generally apply to the eligible returned merchandise. Original shipping charges and return shipping costs are not refundable except where required by applicable law or when the return is the result of an error on our part.

Applicable taxes will be handled in accordance with applicable law and the circumstances of the refund.

STORE CREDIT

If you choose store credit instead of a refund, the credit will be issued electronically to the email address associated with your order.

Unless otherwise required by law, store credit will remain valid for one calendar year from the original purchase date.

Store credit is not redeemable for cash except where required by applicable law.

EXCHANGES

We do not guarantee exchanges for a specific size, color, or style because inventory may be limited.

If you need a different size or item, you may return your eligible item in accordance with this policy and place a new order for the desired item, subject to availability.

For defective or incorrect items, please contact us before placing a replacement order so that we can determine the appropriate resolution.

RETURN INSPECTION

All returns are inspected upon receipt.

A return may be rejected if the item:

• Has been worn

• Has been washed

• Has been altered

• Is damaged

• Has stains, makeup, deodorant, perfume, pet hair, or other signs of use

• Is missing original tags

• Has been returned outside the applicable return period

• Does not otherwise meet the requirements of this policy

REJECTED RETURNS

If your return does not meet the requirements of this policy, we will notify you by email.

You will have 14 calendar days from the date of notification to provide payment for return shipping so that the item can be sent back to you.

If return shipping arrangements and payment are not completed within that period, Honey Laban may dispose of the item to the extent permitted by applicable law.

Honey Laban is not responsible for return shipping or handling fees associated with rejected returns.

HYGIENE AND INTIMATE APPAREL

Because Honey Laban products may include garments with built-in support and features intended for direct contact with the body, we take hygiene and product integrity seriously.

For health and hygiene reasons, we cannot accept returns of items that have been worn, washed, soiled, altered, or otherwise show signs of use.

Customers should try on garments over appropriate clothing and avoid applying makeup, deodorant, perfume, or other products that may transfer to the garment before determining whether the item will be returned.

NON-RETURNABLE ITEMS

The following items are not eligible for return except where required by applicable law:

• Items marked FINAL SALE

• Items that have been worn or washed

• Items that are damaged or altered by the customer

• Items that show signs of use or contamination

• Items returned outside the applicable return period

• Gift cards

• Any other items specifically identified as non-returnable on the product page or at checkout

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at hello@honeylaban.com.

We cannot guarantee that an order can be canceled after it has entered processing, production, fulfillment, or shipment.

Preorder cancellation rights, where applicable, will be handled in accordance with the terms presented at checkout and applicable law.

CONTACT US

If you have questions about our Return, Refund & Exchange Policy or need assistance with a return, please contact:

Honey Laban LLC
Email: hello@honeylaban.com
Phone: (804) 500-7504

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

Honey Laban reserves the right to update this policy from time to time. Any changes will be posted on this page with an updated effective date.